Your Journey Recovery Coaching
privacy policy
Last updated: March 2026
Your Journey Recovery Coaching is committed to protecting the privacy of individuals and handling personal information in a responsible and transparent manner. This Privacy Policy explains how personal information is collected, used, stored and disclosed when individuals interact with our website or services.
This policy has been developed in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Who We Are
Your Journey Recovery Coaching provides psychosocial recovery coaching services for participants of the National Disability Insurance Scheme (NDIS).
For the purposes of this Privacy Policy, “we”, “our”, or “us” refers to Your Journey Recovery Coaching.
2. Personal Information We Collect
We may collect personal information that is reasonably necessary for providing services or responding to enquiries.
This may include:
- name
- contact details such as phone number and email address
- information submitted through website contact or referral forms
- NDIS participant details provided in referral submissions
- information relating to support needs or service enquiries
- IP address and website usage information
We only collect information that is necessary for the provision of services or for communication with individuals who contact us.
3. How Personal Information Is Collected
Personal information may be collected through:
- website contact forms
- referral forms submitted by Support Coordinators or other service providers
- direct communication via email or phone
- interactions with our website
- service enquiries or referral requests
Where possible, personal information will be collected directly from the individual or their authorised representative.
4. Use of Personal Information
Personal information collected through this website may be used to:
- respond to enquiries or referral requests
- assess the suitability of services
- communicate with individuals regarding services
- coordinate supports where appropriate
- maintain service records where services are provided
- improve website functionality and user experience
Personal information will only be used for purposes that are reasonably related to the provision of services or the operation of the website.
5. Disclosure of Personal Information
Personal information will not be disclosed to third parties unless:
- the individual has provided consent
- disclosure is required for the delivery of services
- disclosure is required or authorised by law
- disclosure is necessary to prevent serious risk to health or safety
Where services are provided, information may be shared with relevant parties involved in the participant’s support network, such as Support Coordinators or healthcare professionals, only where appropriate and with consent.
6. Website Cookies and Analytics
Our website may use cookies or similar technologies to improve the browsing experience and analyse website traffic.
Cookies are small files stored on a user’s device that help websites function effectively.
Cookies may be used for:
- website performance
- analytics and usage monitoring
- improving user experience
Users can manage cookie preferences through their browser settings.
7. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored:
- electronically within secure systems
- through secure email communications
- within protected service records where services are provided
Access to personal information is restricted to authorised persons only.
8. Access and Correction
Individuals have the right to request access to personal information we hold about them and to request corrections if the information is inaccurate, incomplete or outdated.
Requests for access or correction can be made by contacting us using the details provided below.
We will respond to requests within a reasonable timeframe.
9. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Users should review the privacy policies of third-party websites before providing personal information.
10. Complaints
If you believe that your privacy has been breached or you have concerns about how personal information has been handled, you may contact us to make a complaint.
We will investigate privacy concerns and respond as soon as reasonably practicable.
If you are not satisfied with the outcome of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to legislation, services or website functionality.
The most current version will always be available on this website.
12. Contact Information
For questions about this Privacy Policy or requests relating to personal information, please contact:
Your Journey Recovery Coaching
Email:
admin@yourjourneyprc.com
Service Area:
Adelaide, South Australia